**SHIPPING: Ready to ship in 1-3 days from my warehouse in Orange County, Ca.. We ship these via UPS with insurance and tracking information. This is a 3-4 day shipping. We offer EXPEDITED Shipping, message us first to confirm date you need by.
Damaged boxes: I try my best to secure the dried pampas grass in their box, but some things are out of my control, so I insure the package to make sure we are covered by USPS if there is any damage to the box. With that said, if you receive your order and the box/pampas are damaged, do not throw away the box. Please take a photo of the box and the pampas and submit to me so that I can submit to USPS as a claim. Once we do this, I can work on re-sending you a replacement.
If there is an issue with your order upon delivery caused by mishandling of your package during the shipping process, you have 2 days from when your order is delivered to let us know. We will file a claim. I insure all packages. Please show proof of damage caused by the shipping handler. We will ask you to provide photos of the shipping packaging in the condition in which it was received; using these documents provided, we will open a case and investigate the matter with the courier that dropped off your package.
Any parcel returned by the recipient shall be refused and returned back to the sender at their expense
We only offer cancellations within two days of purchase. The reason being is most of our items are made to order.
Please acknowledge all the above before making the order. Please contact us If you have any problems, we will assist you promptly!